E-Mail: info@disneyvillaflorida.com  Tel: +44(0)1538 369237

 


 

Frequently Asked Questions  


Villa Questions 

Is WaterSong a gated community, is there a security guard on the gate and how do I gain access? 

Yes, it is gated and yes there is a security guard on the gate. Access will be sent to you with the villa information. 

Why should we choose a VILLA holiday, instead of booking a HOTEL? 

Our villa offers so much more than a hotel room. Three living areas, spacious kitchen with all appliances, breakfast nook and formal dining area in addition to the Loft/Den with TV and Xbox for the kids and gaming table for mum and dad PLUS a fabulous GAMES ROOM and en-suite bathrooms in all 3 Master suites. The lowest nightly rate for the whole of our villa is £85 / $127 per night and is cheaper than paying for several hotel rooms (only £8.50 per person with 10 in villa). Booking our VILLA also gives you your own private screened pool with spa, with conservation views which is open 24/7 and sun on the pool area almost all day long!! You won't need to share the pool area with other guests, have your own sun loungers, barbecue and drink and eat all you want when you want!! Plus your own parking and a fabulous Club House, with GYM, POOL, TOTS LOT, CYBER CAFÉ and much more… 

How many can share the villa, can two or three families share for the same price?
Yes, our Villa sleeps 10 comfortably, (licensed for 12) within the 5 bedrooms plus an additional KING SIZE sofa bed in the FORMAL LOUNGE AREA The villa is ideal for two families wanting to take a holiday together, or even three or four couples, you won’t want to stay in a hotel again. 

 What Facilities are on the resort/community, can we use all of them?
As well as the fabulous conservation and lakes, Watersong boasts a wonderful clubhouse with a fantastic Great Room for gathering, meeting friends or just for coffee. It has a cyber cafe, Gym, pool, spa, volleyball, tot lot and more! 

 Do I need to take my own hairdryer?
No, we have hairdryers in all four of the bathrooms you will need your GHD’s though!! 

Do we need to bring our own towels? 

Towels for use in the villa are provided FREE for your use but you will need to bring your own beach towels/ towels or for use at the water parks, or you can buy them at Wal-Mart whilst in Florida, if you prefer!   

Can you organise a welcome food package, Champagne, Flowers, Cakes etc?
Yes we can, there will be a charge for the item and the delivery to the home, but we can arrange almost anything for you welcome pack for when you arrive, flowers or chocolates, just let us know in advance. 

 Do you have an Xbox or a PlayStation?
Yes, we have a PS3 in the twin bedded room and an Xbox in the LOFT/DEN area on the landing. 

Do you have Wi Fi at the Villa? 

Yes, we offer FREE Wi Fi to all our guests, you will need to bring your own laptop, but there is a wonderful Computer desk at the top of the stairs in the Loft/Den area for your use. 

Do you have a telephone and can we make free telephone calls from the phone?
Yes you can, we offer FREE telephone calls on all local, national and international calls to LANDLINES only. Calls to mobile/cell phones and premium rate numbers are not allowed. 

 If we want to book your villa what do we do?
We recommend that you call us in the first instance or e-mail us to make sure your weeks are available. We will then hold your dates for seven days, in the mean time we will send you a booking form by e-mail, once you have returned the booking form and your deposit we will then confirm the booking for you. 

 Do you require a deposit in order to book?
We take a non-refundable deposit of £100.00 GB Sterling / $150 USD per week, deductable from your balance. 

When do we pay the remainder of the balance?
We ask that you send the final balance 10 weeks prior to your travel date; we will then send you all of our address details, directions, and useful hints and tips to make your stay in our home a most enjoyable one. 

Can the pool and Spa be heated for us and how much does it cost?
Yes, we recommend pool heating between October and April; you may have the pool heated and ready for action as you arrive. The price for heating the pool is £110 per week. Please be aware that if you do not Pre book pool heat, it does take 24 hours to reach the temperature, it is not instant heat, so best to pre-book during the months recommended or when booking if you just want the pool to be heated anyway.  

Is the temperature of the spa the same as the pool?
No, the temperature of the spa is higher than the pool but will only heat when pool heating is requested. 

            

General Questions 

Can you help us with booking flights, or can you recommend who to book with?
We are not a travel agent so we cannot provide flights, but, we are happy to discuss your flight options with you to help. There are two main airports in Orlando. Orlando International which takes the scheduled flights like Virgin and Orlando Sanford for the charter airlines like Thomson Holidays. 

Can you get tickets for us for the attractions?
It is much better to buy your tickets in advance as you can buy groups of tickets for the parks you want to visit much more cheaply than at the gate. Be careful of buying discounted tickets at the roadside, often these are illegal and you may find they are not valid for the parks. We can get discounted rates via our management company. This link may help you to decide
www.officialticketcenter.com

There are so many Theme parks, which are the best parks to visit?
Plan ahead is the best advice we can give to you, perhaps choose a park that is not too demanding on the first day. You should visit as many as you can whilst in Florida, but remember you can come back and stay at our VILLA next year or even later in the year.  

Do we hire our car from the airport, can you help us with this?
At both Sanford and Orlando Airport the car hire and procedure is excellent. We normally book via
www.carhire3000.com  and this will be with Dollar, Alamo or Budget etc. We have always received excellent standards of service from this company.  

What about US Immigration? (Non- US Citizens)
If you already have a US visa then all you have to do is fill in your Advance Passenger Information (API) for your Airline.  If you have any doubts about your eligibility then you should contact the American Embassy. You must apply online for an ESTA before you travel to Florida. This can be done at
https://esta.cbp.dhs.gov/esta/ and this last for two years.